Privacy Policy | VolleyIQ

Overview

VolleyIQ ("we," "us," "our") operates the website volleyiq.app and the VolleyIQ volleyball swing analysis service. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

We respect your privacy and are committed to protecting the personal information of our users, including athletes, coaches, and parents.

Information We Collect

Account Information

When you create a VolleyIQ account, we collect:

Name
Email address
Role (athlete, coach, or parent)
Team or club affiliation (if applicable)

Video and Analysis Data

When you use our service, we collect:

Video clips you upload for swing analysis
AI-generated analysis results, including mechanics scores, coaching cues, and skeleton overlay data
Metadata associated with uploads (date, time, device type)

Usage Data

We automatically collect certain information when you visit our website or use our service:

Pages visited and features used
Device type, browser type, and operating system
Referring website or source (e.g., how you found us)
Anonymous usage events such as trial signups, clip uploads, and analysis views

Analytics Data

We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects anonymous browser and device information, pages visited and time spent, general geographic location (country/region level, not precise location), and interaction events (page views, button clicks, feature usage).

Google Analytics uses cookies and similar technologies to collect this data. We do not send personally identifiable information (such as names or email addresses) to Google Analytics. For more information about how Google handles data, visit Google's Privacy Policy and How Google Uses Data When You Use Our Partners' Sites.

How We Use Your Information

We use the information we collect to:

Provide and improve our volleyball swing analysis service
Generate mechanics scores, coaching cues, and skeleton overlay videos from your uploaded clips
Communicate with you about your account, analysis results, and service updates
Understand how our service is used so we can improve it
Respond to your questions and support requests
Send occasional product updates or tips (you can opt out at any time)

We do not:

Sell your personal information to third parties
Use your video clips for advertising purposes
Share your analysis data with other users unless you explicitly choose to (e.g., sharing results with a coach)
Use your data to train AI models without disclosure (see "AI Model Improvement" below)

How We Share Your Information

We may share your information in these limited circumstances:

With your coach or team: If you are part of a team on VolleyIQ, your coach may view your analysis results and progress data. You will be informed when your account is linked to a team.
Service providers: We use third-party services to operate our platform, including cloud hosting (Vercel), analytics (Google Analytics), and payment processing. These providers only access information necessary to perform their services and are obligated to protect your data.
Legal requirements: We may disclose your information if required by law or in response to a valid legal request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

Essential cookies: Required for the website to function (authentication, session management)
Analytics cookies: Used by Google Analytics to understand website usage patterns

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the VolleyIQ service.

AI Model Improvement

We may use anonymized and de-identified video data and pose estimation outputs to improve our AI analysis models. This helps us provide more accurate scoring and coaching feedback for all users. Video data used for model improvement is stripped of identifying information (names, account details, team affiliations). You can opt out of having your data used for model improvement by contacting us at support@volleyiq.app.

Data Retention

Account data: Retained as long as your account is active. You can request deletion at any time.
Video clips: Retained for the purpose of providing analysis and progress tracking. You can delete individual clips from your account at any time.
Analysis results: Retained as long as your account is active to enable progress tracking over time.
Analytics data: Google Analytics data is retained according to our GA4 configuration and Google's data retention policies.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Update or correct your account information at any time
Delete your account and associated data by contacting us
Opt out of marketing communications
Control cookies through your browser settings
Opt out of AI model improvement data usage

To exercise any of these rights, contact us at the email address listed below.

Children's Privacy

VolleyIQ is designed for volleyball athletes, coaches, and parents. Our service is primarily used by high school and club-level athletes ages 14 and older.

We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us and we will take steps to delete that information.

For athletes between the ages of 13 and 17, we encourage parents and guardians to be involved in their use of our service. Coach and team features are designed to facilitate appropriate oversight by adults.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), secure cloud hosting, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

VolleyIQ
Email: support@volleyiq.app
Website: volleyiq.app